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About:
OTRS is a Web-based help desk and ticket system that provides a tailored set of effective and field-tested features to help service organizations to manage requests more efficiently. It relieves service agents of routine activities and provides a transparent view of the current status of a customer's request at any time. As a framework, it is the fundamental basis of OTRS::ITSM, an ITIL-compliant IT service management solution. It supports MySQL, MS SQL, PosgreSQL, Oracle, and DB2.
Author:
Hauke Boettcher <hb (at) otrs (dot) com>
[contact developer]
Homepage:
http://otrs.org/
Tar/GZ:
ftp://ftp.otrs.org/pub/otrs/otrs-2.2.3.tar.gz
Tar/BZ2:
ftp://ftp.otrs.org/pub/otrs/otrs-2.2.3.tar.bz2
Changelog:
http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES
RPM package:
ftp://ftp.otrs.org/[..]rs/RPMS/suse/10.0/otrs-2.2.3-01.i386.rpm
CVS tree (cvsweb):
http://cvs.otrs.org/cvsweb.cgi/
Bug tracker:
http://bugs.otrs.org/
Mailing list archive:
http://lists.otrs.org/cgi-bin/listinfo
Mirror site:
ftp://ftp.gwdg.de/pub/misc/otrs/
Demo site:
http://otrs.org/demo/
Trove categories:
[change]
| [Development Status] | | 5 - Production/Stable | | [Environment] | | Console (Text Based), MacOS X, Web Environment | | [License] | | OSI Approved :: GNU General Public License (GPL), OSI Approved :: GNU General Public License v2 | | [Operating System] | | MacOS X, POSIX, POSIX :: AIX, POSIX :: BSD, POSIX :: Linux, POSIX :: SunOS/Solaris, Unix | | [Programming Language] | | Perl, SQL | | [Topic] | | Communications :: Email, Communications :: Telephony, Database, Information Management :: Issue Tracking, Internet, Internet :: WWW/HTTP :: Dynamic Content, Internet :: WWW/HTTP :: Dynamic Content :: CGI Tools/Libraries, Office/Business, Software Development, System :: Archiving |
Dependencies:
[change]
No dependencies filed
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» Rating:
8.67/10.00
(Rank 171)
» Vitality: 0.14% (Rank 1243)
» Popularity: 10.66% (Rank 202)
 
(click to enlarge graphs)
Record hits: 98,233
URL hits: 71,249
Subscribers: 253
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