27303 2002-04-17 17:32:17 2008-04-14 07:38:30 otrs OTRS A help desk and ITIL compliant IT service management solution. OTRS is a Web-based help desk and ticket system that provides a tailored set of effective and field-tested features to help service organizations to manage requests more efficiently. It relieves service agents of routine activities and provides a transparent view of the current status of a customer's request at any time. As a framework, it is the fundamental basis of OTRS::ITSM, an ITIL-compliant IT service management solution. It supports MySQL, MS SQL, PosgreSQL, Oracle, and DB2. 428.86 0.12 1360 6584.78 10.69 202 8.67 28 174 252 Default http://freshmeat.net/projects/otrs/ http://freshmeat.net/redir/otrs/28740/url_homepage/ http://freshmeat.net/redir/otrs/28740/url_tgz/ http://freshmeat.net/redir/otrs/28740/url_bz2/ http://freshmeat.net/redir/otrs/28740/url_changelog/ http://freshmeat.net/redir/otrs/28740/url_rpm/ http://freshmeat.net/redir/otrs/28740/url_cvs/ http://freshmeat.net/redir/otrs/28740/url_bugtracker/ http://freshmeat.net/redir/otrs/28740/url_list/ http://freshmeat.net/redir/otrs/28740/url_mirror/ http://freshmeat.net/redir/otrs/28740/url_demo/ GNU General Public License (GPL) 2.2.3 262030 2007-09-18 10:31:59 http://c.fsdn.com/fm/screenshots/27303_thumb.png Hauke Boettcher http://freshmeat.net/~1stGuardian/ Admin Martin http://freshmeat.net/~bazzi/ Owner 839 226 237 15 201 176 823 28 66 87 92 45 19 200 840 11 210 202 207 900 247 96 129 1017 1130